Effective Date: 1 Oct 2024
Last Updated: 1 Nov 2025
At True North Expressions, we believe that trust is the heart of every good relationship, including the one we have with you. This Privacy Policy explains how we collect and use your information when you visit or make a purchase from https://www.tne-mi.com (“our website” or “the site”).
We value your privacy and treat your information with the same care we’d want for our own.
1. Who We Are
We’re a small, family-owned business based in Portage, Michigan, specializing in personalized, handcrafted gifts that celebrate meaningful connections.
Our website address is https://www.tne-mi.com.
2. What We Collect
We collect just enough information to serve you well. Never more than we need.
When you shop or reach out to us, we may collect:
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Your name, billing and shipping address, email, and phone number
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Payment details (securely handled through trusted providers like PayPal)
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Optional account information, if you choose to create an account
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Order details, reviews, and any messages you send us
Automatically collected information helps our site run smoothly:
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IP address, browser type, and location (used to estimate taxes and shipping)
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Products you’ve viewed, so we can show your recently viewed items
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Cookies that keep your cart and preferences remembered while you browse
3. How We Use Your Information
We use your information to:
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Process and ship your order
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Keep you updated about your order or account
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Respond to questions, refund requests, or support messages
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Improve our website and offerings
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Send optional updates or promotions (only if you’ve opted in)
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Meet our legal, accounting, and tax requirements
If you create an account, we’ll save your info to make future checkouts faster.
4. How Long We Keep It
We keep order and account information for as long as necessary to serve you and meet legal or tax obligations (usually seven years).
Comments and reviews stay on the site so conversations make sense to future visitors, but you can always ask to have yours removed.
5. Who Has Access
Only a few trusted members of our small team can access customer information, things like order details, shipping info, and contact information. This is only so we can fulfill orders, handle questions, or process refunds.
6. Sharing Your Information
We don’t sell or rent your information. Ever.
We do share limited information with trusted third parties who help us run our business:
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Payment processors like PayPal, to securely complete your transactions.
View PayPal’s Privacy Policy -
Shipping carriers so your order arrives at your door.
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Website services (like hosting, caching, and spam filters) to keep our site safe and fast.
7. Comments and Photos
When visitors leave comments, we collect what’s shown in the comment form, along with the visitor’s IP address to help detect spam.
If you upload photos to our site, please avoid adding ones with location data as other visitors can sometimes see that information.
8. Cookies
Cookies help our site remember what’s in your cart, keep you logged in, and load pages faster. You can turn them off in your browser, but some features (like your shopping cart) may not work as intended.
For logged-in customers, we use short-term cookies that remember display preferences and login sessions.
9. Embedded Content
Some pages may include videos or photos from other websites. That content acts just as if you visited the other site directly, which means those sites may collect data according to their own privacy policies.
10. LiteSpeed Cache
To help our site load quickly and run smoothly, we use LiteSpeed Cache.
This tool temporarily stores (or “caches”) pages so they load faster for you. These files are never shared with third parties, except for technical support purposes.
We may also use QUIC.cloud to process that data securely and temporarily.
You can read their policy here: View QUIC.cloud’s Privacy Policy
11. Your Rights
You have full control over your information. You can:
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Ask for a copy of the data we have about you
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Request corrections or deletions
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Withdraw consent for marketing emails
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Ask us to remove your account
Simply email us at: janie@tne-mi.com, and we’ll take care of it promptly.
12. How We Protect Your Data
We use secure (SSL) connections, encrypted payment processing, and restricted access to keep your data safe. While no system is perfect, we take every reasonable step to protect your personal information.
13. Where Data Is Sent
Visitor comments may be checked through an automated spam detection service. Payment data is handled securely by trusted processors and not stored on our servers.
14. Updates to This Policy
We may make small updates to keep this policy current. The most recent version will always be posted here, with an updated effective date.
15. Contact Us
If you have questions or concerns about how we handle your data, please reach out:
janie@tne-mi.com
True North Expressions – Portage, Michigan, USA
